At KittyCatClothes.com,
we want your shopping experience to be as purrfect as a cat’s nap in the sun. But we understand that sometimes things just don’t go as paw-spected. Don’t worry—we’re here to help with any refunds or returns, so you won’t have to throw a hissy fit!
1. Returns (Because Sometimes, Things Just Don’t Paw Out)
If you’re not feline happy with your purchase, you can return it within [Number of Days] from the delivery date. Just make sure your item is in the same purristine condition it arrived in—unworn, unwashed, and with all the original tags still attached.
Items that aren’t returned in their original fur-midable condition may only be eligible for a paw-tial refund.
2. How to Start a Return (It’s as Easy as a Cat Nap)
- Step 1: Paw-lease email us at [Your Email Address] to start your return. Include your order number and the reason for returning.
- Step 2: Once approved, we’ll send you a fur-mation on how to ship the item back to us.
- Step 3: Send it our way, and once we receive and inspect the item, we’ll purr-ocess your return.
Please note: Customers are responsible for return shipping costs unless the item was defective or we made a cat-astrophic error.
3. Refunds (Fur Your Peace of Mind)
Once your return is paw-sitively approved and processed, we’ll issue your refund to the original payment method. Expect your meow-ney back within [Number of Days]—just enough time for a catnap or two while it’s on its way.
If you purr-chased an item on sale, you’ll be refunded the sale price, not the original amount (as much as we’d love to shower you in catnip).
4. Exchanges (Purrfecting Your Purr-chase)
Need a different size, color, or style? We’re happy to help! Simply paw-lace a new order for the desired item, and return the original one using the steps above. Once your return is processed, we’ll issue your refund so you can meow-nage the new purchase with ease.
Please note that items that have gone through heavy cat-scratch testing (i.e., worn or washed) may not be eligible for exchange.
5. Non-Returnable Items (The Cat’s Out of the Bag)
Due to their purr-sonal nature, certain items like gift cards, clearance items, and paw-sonalized goods are non-returnable. Once you’ve purr-chased these, they’re fur-ever yours!
6. Damaged or Defective Items (Fur Real Fixes)
If your item arrives with a pawblem—such as damage, defects, or a serious case of “not what I ordered”—we’ll pounce right on it! Please paw-tact us within [Number of Days] of receiving your order, and we’ll make sure to whisker up a solution, whether it’s a replacement or a full refund.
7. Late or Missing Refunds (We’re Not Kitten Around)
If you haven’t received your refund after [Number of Days] from our approval:
- Double-check your bank account (sometimes it’s just hiding like a cat in a box).
- Purr at your credit card company, as it may take some time before your refund shows up.
- Still nothing? Paw-lease contact us at [Your Email Address], and we’ll investigate faster than a kitten chasing a laser pointer!
8. Need Help? (We’re Here to Lend a Paw)
If you have any questions or need assistance with your return or refund, just reach out. We’ll be more than happy to guide you through the process—no claws required.
Contact Us:
- Email: [Your Email Address]
- Phone: [Your Phone Number]
Thank you for shopping with us—where we make sure your purr-chases are always pawsitively purrfect!